Help Center
Find answers to your questions and get the support you need.
Browse by Topic
Select a category below to find the help you need.
Finding Properties
Learn how to search, filter, and find the perfect property.
Bookings & Reservations
Everything about making and managing bookings.
Payments & Refunds
Payment methods, billing, and refund information.
For Partners
Resources for property partners and managers.
Account & Profile
Manage your account settings and profile.
Trust & Safety
How we keep you safe on AkiliStay.
Popular Articles
Quick answers to the most common questions.
How do I create an account?
Click "Sign Up" and follow the registration process with your email or phone number.
What payment methods are accepted?
We accept credit/debit cards, Mobile Money (MTN, Vodafone, AirtelTigo), and bank transfers via Paystack.
How do I cancel a booking?
Go to your bookings, select the booking you want to cancel, and click "Cancel Booking". Refunds depend on the cancellation policy.
How do I contact a property manager?
You can message property managers directly through the platform or use the WhatsApp button on property listings.
How do I become a partner?
Visit /business/register, select your partner type (Private Host, Management Agency, or Hostel Developer), and complete verification.
Is my payment information secure?
Yes, all payments are processed securely through Paystack with industry-standard encryption.
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